Refund Policy

Digital Product Refunds

Because digital products can be delivered or accessed immediately, completed and successfully delivered orders are generally treated as final unless the product listing or applicable law provides otherwise.

When a Refund May Be Considered

• The order was paid but the product was not delivered.
• A duplicate payment was confirmed for the same order.
• The delivered item was materially different from the product listing at the time of purchase.
• A delivered item was unusable at the time of delivery and support can reasonably verify the issue.

When a Refund May Not Be Available

• The product was successfully delivered and used.
• The buyer changed their mind after delivery.
• The issue was caused by incorrect information supplied by the buyer.
• The product stopped working because of buyer actions or changes made after delivery.
• A third-party platform later changed its rules, features, availability, or enforcement.

How to Request Help

Contact support with your order information and a clear explanation of the issue. Screenshots or other reasonable evidence may be requested to verify the problem.

Refund Method

Where a refund is approved, the available refund method may depend on the original payment method, transaction status, and technical limitations of the payment network.